Support Coordination (Level 2)
NDIS Capacity Building support
A support coordinator helps a person put their plan into action by finding providers, setting up services and building the person’s ability to manage their supports.
The short answer
A support coordinator helps you put your plan into action: finding providers, setting up services, understanding your budget and building your ability to manage your supports.
About Support Coordination (Level 2)
Turning an NDIS plan into real supports takes work. A support coordinator helps you understand your plan, find providers that suit you, arrange service agreements and keep everything running. Over time they aim to build your skills and confidence so you can manage more yourself.
Coordinators do not make decisions for you. They explain options, help you compare providers and speak up with you when things go wrong. They can also help you prepare for plan reviews and gather evidence.
Because a coordinator can influence which providers you use, it is worth asking how they handle conflicts of interest. A good coordinator is transparent about any relationships with providers, presents a range of options and puts your goals first.
Who is this service for?
People who need help putting their plan into action, finding providers and building the skills to manage their supports.
What a typical session looks like
A support coordinator helps you to put your plan into action. They talk with you about your goals, help you find and choose providers, set up service agreements and check that supports are being delivered. They make phone calls, arrange meetings and keep an eye on your budget.
Contact is regular, and the coordinator is a person to turn to if something is not working. They help resolve problems with providers, prepare for plan reviews and gather evidence about how supports are helping. Over time they help you build your capacity to manage your own supports.
Who delivers this support
Support coordinators come from a range of backgrounds and work in organisations of different sizes. They should be knowledgeable about the local area, listen to your goals and act in your interests. Ask about conflicts of interest, since some coordinators work for organisations that also provide services, and be sure you know that you can choose freely.
How to choose a provider
- Ask about their experience with people like you.
- Find out how they handle conflicts of interest.
- Check how often you will hear from them and how you contact them.
- Ask how they help you build your own skills.
- Ask how they help with plan reviews.
Questions to ask a provider
- How will you find out what I want and turn it into a plan?
- Do you or your organisation provide other services, and how do you avoid conflicts of interest?
- How often will we be in touch, and how quickly do you respond?
- How will you help me if a provider is not delivering?
- How will you prepare me for my plan review?
- How will you help me build my own skills?
Common mistakes to avoid
- Not asking about conflicts of interest.
- Being unclear about your goals, so the coordinator guesses.
- Leaving problems with providers to build up.
- Not keeping records of what has been agreed.
- Staying with a coordinator who is not responsive.
Getting started
- Read your plan and list your goals.
- Meet a few coordinators and choose one you trust.
- Agree what they will help with and how you will work together.
- Review regularly and change coordinator if it is not working.
How it fits with the rest of your plan
Coordination works with plan management, therapy, housing, community access and almost everything else in your plan. It is a bridge between you and the services you use. Having a coordinator you trust makes a big difference, so it is worth asking to meet more than one before choosing.
Eligibility
You can use NDIS funding for Support Coordination (Level 2) if it is included in your NDIS plan. The NDIS funds supports that are reasonable and necessary: they relate to your disability, help you pursue your goals and represent value for money. Not sure whether it is in your plan? Check your plan, or ask your planner, Local Area Coordinator or support coordinator. You can also arrange it privately.
Funding
Capacity Building supports help you build skills and independence. If Support Coordination (Level 2) is in your plan, it is normally paid from a Capacity Building budget. These budgets are usually set for particular types of support, so check which one your plan uses. Many NDIS supports have price limits, so ask providers for a quote and check it against the current NDIS Pricing Arrangements and Price Limits. Whether your plan is managed by the NDIA, by a plan manager or by you, ask for a written quote and a service agreement before you start. If your plan is plan-managed or self-managed you can use providers who are not registered with the NDIS. If it is NDIA-managed you generally need a registered provider.
What it costs
Supports such as Support Coordination (Level 2) that are funded by the NDIS are paid at rates that follow the NDIS Pricing Arrangements and Price Limits, which the NDIA reviews regularly. Many items have a maximum price, and some prices are higher in remote areas. Before you start, ask for a written quote that lists each support, the hours and the price, and check it against the current NDIS Pricing Arrangements and Price Limits on the NDIS website. A provider may charge less than a limit. If you pay privately, the provider sets its own fees. Plan-managed and self-managed participants can also use providers who are not registered, and those providers set their own prices.
Support coordination providers on the NDIS register
11,962 NDIS providers list support coordination supports on the NDIS Commission register of registered providers. A register listing shows what the register says, not who has capacity.
Providers listing support coordination
- 00 Towards your Horizon - SA; includes Glenelg South, SA
- 1 Abbira Care Services - VIC; includes Fraser Rise, VIC
- 1 All Care - SA; includes Findon, SA
- 1 Care Connect - NSW; includes Manly, NSW; Rooty Hill, NSW; Rosehill, NSW
- 1 Circle Of Care - VIC; includes Pakenham, VIC
- 1 Heart Care Services - NSW; includes Orange, NSW
- 1 In Town Services - SA; includes Mansfield Park, SA
- 1 The Helpers - NSW; includes Parramatta, NSW
- 10 Plus Care - VIC; includes Camberwell, VIC
- 121 Supports Hunter - NSW; includes Hamilton, NSW; Newcastle, NSW; Newcastle West, NSW
- 13 Care Solutions - VIC; includes Cobblebank, VIC
- 13 Health Service Organisation - VIC; includes Donnybrook, VIC
See all 11,962 support coordination providers
Listings by state and territory
- New South Wales (4,077)
- Victoria (3,565)
- Queensland (2,127)
- South Australia (1,131)
- Western Australia (999)
- Northern Territory (274)
- Australian Capital Territory (262)
- Tasmania (209)
Suburbs with the most listings
- Brisbane, QLD (541)
- Melbourne, VIC (444)
- Sydney, NSW (321)
- Central Coast, NSW (265)
- Perth, WA (245)
- Adelaide, SA (227)
- Blacktown, NSW (207)
- Parramatta, NSW (198)
- Liverpool, NSW (191)
- Tarneit, VIC (184)
- Geelong, VIC (177)
- Werribee, VIC (160)
Listings covering the most areas
- Permalink Support Services - 503 areas
- Nurse Next Door Batemans Bay - 413 areas
- Nurse Next Door Ballarat - 233 areas
- Nurse Next Door Armidale - 230 areas
- Nurse Next Door Wagga Wagga - 207 areas
- Nurse Next Door Canberra - 189 areas
- Huge Care - 188 areas
- Aligned Assist - 184 areas
Checking credentials
- Check registration Search the NDIS Commission's register of registered providers to see whether a provider is registered and for which types of support. Plan-managed and self-managed participants can also use unregistered providers.
- Ask about worker screening Ask whether workers hold a current NDIS Worker Screening Check where their role requires one, and how the provider checks its workers' identity and qualifications.
- Get it in writing Ask for a written quote and a service agreement that describes the support, the prices, how to change or end it and how to make a complaint.
Regulation and safeguards
NDIS providers and their workers must follow the NDIS Code of Conduct, and registered providers are regulated by the NDIS Quality and Safeguards Commission.
- NDIS Quality and Safeguards Commission Regulates NDIS providers and handles complaints about the quality and safety of NDIS supports. Phone: 1800 035 544.
- National Disability Insurance Agency (NDIA) Runs the NDIS. Contact them about your plan, your funding and eligibility. Phone: 1800 800 110.
Related services
- Supported employment
- Tenancy and accommodation assistance
- Tenancy skills and sustainment
- Therapy assistants
Frequently asked questions
What does a support coordinator do?
A support coordinator helps you turn your plan into action: finding providers, setting up services, understanding your budget and building your ability to manage your supports.
Does a support coordinator make decisions for me?
No. They help you understand your options and set things up, but the decisions are yours.
How do I choose a support coordinator?
Ask about their experience, how they communicate, how they handle conflicts of interest and how they will help you build your own skills.
Does my coordinator choose my providers?
No. They help you compare options, but you decide.
Can I change coordinator?
Yes. Check the agreement for notice.
Can a coordinator help me at plan review?
Yes. They can help you prepare and provide information.
What should I look for when choosing a support coordinator?
Meet a few if you can, ask about their experience, how they communicate and any conflicts of interest, and choose someone you trust and feel comfortable with.
Can I change my support coordinator?
Yes, you can change if the arrangement is not working, and the process is usually straightforward. Check any notice requirements in your agreement.
What if my coordinator also provides services?
It is not necessarily wrong, but you should be told about it and be free to choose other providers. Ask how they manage the situation.
Can I use my NDIS plan to pay for Support Coordination (Level 2)?
If Support Coordination (Level 2) is in your NDIS plan and is reasonable and necessary for you, then yes. Check with your planner, Local Area Coordinator or support coordinator. You can also arrange it privately.
How do I find a Support Coordination (Level 2) provider near me?
Browse providers on SolDirectory, or send a free enquiry with your location and what you need and suitable providers will review it. Then ask each one about availability, a quote and a service agreement before you decide. Details come from providers and registers, so confirm them directly.
Sources and further reading
- NDIS: how the NDIS works, plans and price limits
- NDIS Quality and Safeguards Commission: find a registered provider, make a complaint
Browse the NDIS and aged care provider directory
Helpful reading
- How to choose an NDIS provider: 12 questions to ask before you commit: A practical checklist for comparing providers, from how a service fits your plan to what happens when something goes wrong.
- Registered or unregistered? What it means when you choose an NDIS provider: Registered and unregistered providers can both be legitimate, but the rules, checks and options for your plan are not the same. Here is how to think about the difference.
- How to change NDIS provider without losing support: You are allowed to change providers. A little planning means the new service is ready before the old one ends, and nothing falls through the gap.