How to change NDIS provider without losing support

You are allowed to change

Choice and control are central to the NDIS, which means you can choose your providers and change them. You do not usually need the current provider’s agreement to move on, although you do need to follow the notice terms in any service agreement you signed.

Wanting to change does not mean something has gone badly wrong. Needs shift, workers leave and people simply find a better fit. What matters is doing it in a way that keeps you supported.

Line up the new service before ending the old one

Contact the new provider first and ask when they could start, who would support you and what they need from you. Ask for their service agreement to read before you commit. Only end the existing service once you know when the new one begins, so there is no gap.

If you rely on regular routines, medication prompts or personal care, plan a handover period of a few days or weeks where possible, so the new workers learn how you like things done.

Check notice, charges and your budget

Read the notice period and any cancellation terms in your current agreement and give notice in writing, keeping a copy. Ask for a final invoice so it can be paid from the correct part of your plan, and ask your plan manager to confirm there are no outstanding claims.

Tell your plan manager and support coordinator about the change so invoices go to the right place and your budget statements stay accurate.

Sharing information and keeping records

With your consent, ask the current provider to pass on useful information such as routines, preferences, risks and recent reports. You decide what is shared. Take your own copies of anything you are given, and keep the emails and notes about the change.

If you are changing because of a concern about safety or conduct, see our guide to making a complaint. This article is general information, not advice about your own agreement or plan.

Frequently asked questions

Can I change my NDIS provider?

Yes. Choice and control are central to the NDIS, so you can choose your providers and change them. You do not usually need the current provider’s agreement to move on, although you do need to follow the notice terms in any service agreement you signed.

How do I change provider without a gap in support?

Contact the new provider first and ask when they could start, who would support you and what they need from you. Only end the existing service once you know when the new one begins, and plan a handover period where possible so the new workers learn how you like things done.

What should I check before I give notice?

Read the notice period and any cancellation terms in your current agreement and give notice in writing, keeping a copy. Ask for a final invoice so it can be paid from the correct part of your plan, and tell your plan manager and support coordinator about the change.

Keep learning

• How to choose an NDIS provider: 12 questions to ask before you commit: A practical checklist for comparing providers, from how a service fits your plan to what happens when something goes wrong.
• Making a complaint about an NDIS provider or worker: where to start: Raising a concern can feel daunting. Here is a clear order of steps, who deals with what, and how to keep a record as you go.
• Your rights as an NDIS participant: choice, control and safety: Knowing what you can expect from providers and workers makes it easier to speak up. Here is a plain-language summary of rights and responsibilities.
• NDIS service agreements: what to check before you sign: A service agreement sets out what a provider will do, what it costs and how either side can change it. Read these points before you agree to anything.

More in our NDIS updates and insights, our step-by-step guides, or the NDIS and aged care provider directory.

Official sources

• NDIS: Your rights and responsibilities
• NDIS: Working with providers

Source checked 12 October 2026. Rules and guidance can change; verify current details with the responsible agency. How we write and check our guides.