NDIS and aged care support services

Browse service guides to understand common disability, aged care, therapy, nursing, housing and community supports before contacting providers. Each guide explains what to clarify, records to prepare and practical questions to ask. A service label is a starting point, not proof that a provider is suitable, available or funded for a particular person.

Browse services

• Support coordination
• Personal care
• Domestic assistance
• Therapy services
• Transport
• Housing (SDA & SIL)
• Nursing
• Plan management

Start with the person’s actual needs

Describe the tasks, goals, frequency, schedule, location, communication preferences, risks and equipment involved. Similar service names can cover very different work. Ask who will deliver the support, what experience and qualifications apply, how workers are supervised and what happens when a regular worker is unavailable.

Check funding and provider requirements

Confirm the current plan or program, available budget, management arrangement and whether registration is required. Ask for complete rates in writing, including travel, cancellations, reports, non-face-to-face work and minimum shifts. General directory information cannot confirm an individual approval or payment outcome.

Compare safeguards and service terms

Verify registration, screening, insurance and person-specific training directly where relevant. Review consent, privacy, incident, complaint and emergency processes. Before support begins, use a written service agreement that identifies scope, schedule, rates, responsibilities, changes and how either party may end the arrangement.

Prepare information without oversharing

Providers need enough detail to decide whether they can safely deliver the requested support, but an initial directory enquiry should not contain an entire medical record. Describe the required tasks, relevant risks, communication or accessibility needs, location, timing and funding arrangement. Share detailed assessments, health plans and identity documents only with an appropriate provider, through a suitable channel and with the person’s consent. Ask why information is needed, who can access it and how it will be stored.

Confirm how support will work day to day

Ask whether the same workers can attend regularly, how introductions and handovers happen and what backup is available for leave or unexpected absence. Clarify who supplies equipment, consumables or transport and which tasks require a qualified practitioner or person-specific competency assessment. Record preferred routines, communication, cultural requirements and escalation contacts. For supports delivered at home, discuss entry, pets, infection control, privacy and the boundaries of the agreed work.

Review outcomes and change arrangements early

Set a review date and identify what useful progress or stable support would look like for the person. Compare invoices with attendance and agreed rates, and raise missed services, unexplained charges or safety concerns promptly. Needs and availability can change, so update the service scope when goals, health, equipment, living arrangements or informal supports change. Keep copies of agreements and important decisions, and understand the complaint and exit process before a problem makes support difficult to change.

Find providers

Use the provider directory to filter SolDirectory member profiles and public-register listings by support and location. You can also browse by location, review condition-related guidance or learn about funding arrangements. SolDirectory does not recommend providers or guarantee capacity.