List your provider business on SolDirectory
Create or claim a profile that explains your supports, service areas, accepted funding and current intake status. SolDirectory compares those details with enquiries submitted by participants, families and support coordinators so your team can assess relevant requests.
Understand what an enquiry means
An enquiry is a request for information, not an exclusive referral, confirmed client or booking. More than one relevant provider may be notified, and the person decides whether to respond or proceed. Enquiry volume depends on local demand, profile accuracy, services, funding compatibility and confirmed capacity; no plan guarantees leads or work.
Keep profile information accurate
List only services your organisation actually delivers and areas it genuinely covers. Keep the intake email, funding arrangements, languages and condition experience current. Providers are asked to reconfirm capacity regularly, and stale profiles may be paused until availability is confirmed again.
Assess every request independently
Before accepting work, confirm the person's support requirements, location, schedule, risks, communication preferences, funding and decision-making arrangements. Check whether registration or specialist qualifications are required. Agree scope, rates, travel, cancellations, privacy, incidents, complaints and exit terms in a written service agreement.
Directory position and subscriptions
Search filters determine which profiles qualify. Members taking new people are shown first, then other members, each in alphabetical order. Paying never changes the order. A listing is not an endorsement or quality rating, and no plan guarantees enquiries or work. SolDirectory does not take a percentage of fees agreed between a provider and participant.
People searching for support can use the provider directory, browse service guides and review public NDIS or aged care register records. Providers should describe their own status accurately and never imply that a listing is an endorsement.
Understand provider enquiries
An enquiry is a request for information about support. It is not an exclusive referral, a confirmed client or a service booking. Review the process and plan inclusions before subscribing.
- Keep service and capacity information accurate. Keep your service areas, funding types and contact details current. Before accepting work, confirm support requirements, timing, fees and any registration requirements directly with the person or their representative.
- Check the funding arrangement on every enquiry. We also match aged care families with providers, so check the funding type and support requested each time. Directory totals include both, so they are not a count of NDIS-only demand.
- Notifications and contact access. Claiming a basic listing is free and you are notified when an enquiry matches your service area. Unlocking full contact details is part of the Connect plan. A notification is not the same as a person agreeing to work with you.
- Judge a directory by what is included. Compare billing terms, covered locations, service categories and how enquiries reach you, not the size of the register alone. A larger list does not by itself mean more suitable enquiries.
How enquiries reach you
- Email notifications. Available enquiry details are sent to your nominated intake email address.
- SMS notifications. Eligible plans can receive a text alert when a relevant enquiry is available to review.
- Subscription-based access. SolDirectory does not deduct a percentage from fees agreed between you and a participant.
- Direct communication. Where your plan permits contact access, you can communicate directly with the person who submitted the enquiry.
How it works
Complete your profile and tell us where you have capacity. Listing does not guarantee enquiries: matching depends on demand and how closely your profile fits what people are searching for.
- Claim your profile. Find your business in our directory and claim it, or create a new listing. Claiming is free.
- Set your service area and capacity. Tell us the suburbs you cover, the supports you offer, and where to send matches: email, SMS, or both.
- Review relevant enquiries. When an enquiry aligns with your profile, your team can review the available information and decide whether to respond.
Free listing, or Connect
A Listed profile provides directory visibility and limited enquiry information. Connect adds contact access and a monthly lead allowance.
- Listed: $0 per month. Claimed and verified profile; Weekly capacity check; Email notification of matching requests (headline only); Worker directory search.
- Connect: $249 per month + GST ($273.90 including GST). Everything in Listed; 15 unlocks a month (unused unlocks do not roll over); SMS alerts; 3 team seats; Response-time reporting; Profile photos.
What a strong listing includes
- Supports you actually deliver. Name each support in the words a participant would use, and leave out anything you do not currently provide.
- The suburbs you cover. List the areas you really work in. Matching compares enquiries with your service areas, so accuracy saves your team time.
- How funding can be arranged. Say whether you work with self-managed, plan-managed and NDIA-managed participants, and for aged care, which programs.
- Your registration status. State it plainly, with the support types you are registered for if you are registered. People check.
- Capacity and availability. Keep your availability current. A short “not taking new people in this area at the moment” is better than silence.
- A route to reach you. Use an intake address that is checked every day, and say how quickly you aim to reply.
Three ways providers work
- Registered with the NDIS Commission. Audited against the Practice Standards and assessed as suitable. Required for some supports, and for serving NDIA-managed participants. The registration steps
- Unregistered provider. Can deliver supports that do not require registration, to participants who self-manage or plan-manage. The Code of Conduct still applies. Which path suits you
- Under another provider’s registration. Supports delivered through a facilitation or brokerage arrangement, where the registered provider is responsible and claims payment. How these arrangements work
The expectations behind a good listing
- Practice Standards. The quality standards registered providers are audited against, organised into core, supplementary and verification modules. The Standards in plain English
- Quality audits. Verification audits for lower-risk supports and certification audits, with an on-site stage, for higher-risk ones. What to expect
- Incidents. An incident management system, and reporting of reportable incidents to the Commission within the set timeframes. Incident management
- Complaints. Safe, accessible ways to complain, answers and action, and procedural fairness for everyone involved. Handling complaints well
- Worker screening. Registered providers must have workers in risk-assessed roles screened; unregistered providers can choose to require it. How the check works
- Pricing. Maximum prices apply to NDIA-managed and plan-managed participants, and fair pricing applies under the Code of Conduct. Price limits and fair pricing
Guides for running a provider business
- Registration is an application, an independent quality audit and a suitability assessment. Here is the sequence, what to have ready, and where the costs and delays usually sit. How to become a registered NDIS provider: the steps and what to prepare
- Some supports can only be delivered by registered providers, and others can be delivered either way. Here is what each path allows, what it asks of you, and a third option. Registered or unregistered? Which path suits your NDIS support business
- The audit is the part of registration most providers worry about. A plain description of the two main audit types, what the auditor looks at, and how to prepare. NDIS quality audits: verification or certification, and what to expect
- The Practice Standards are what registered providers are audited against. A short tour of how they are organised, which modules apply to whom, and how to use them as a working checklist. The NDIS Practice Standards in plain English for new providers
- Incidents happen, and how you respond is what is judged. The difference between an incident and a reportable incident, the timeframes, and a simple process to build around them. Reportable incidents and incident management: what NDIS providers need to know
- A complaint handled well can strengthen a relationship. What the Commission expects, the “four As” approach to resolution, and why procedural fairness matters to everyone involved. Handling complaints well: a guide for NDIS providers
- People comparing providers want specific, checkable answers. What to put in a profile, what to keep current, and what to leave out so that your listing is honest and useful. Writing a provider profile that helps people choose you
- An enquiry is a person asking for information, not a booking. How to reply quickly and respectfully, what to put in a first message, and how to decline well when you cannot help. Responding to enquiries: a practical checklist for NDIS and aged care providers
Frequently asked questions
How do I list my NDIS provider business on SolDirectory?
Find your business in the directory and claim it, or create a new listing. Claiming is free. Then set the suburbs you cover, the supports you offer and where matches should be sent: email, SMS or both. When an enquiry fits your profile, your team can review it and decide whether to respond.
What should an NDIS provider profile include?
The supports you actually deliver, the suburbs you cover, the funding arrangements you work with, your registration status, your current capacity and a way to reach you that is checked every day. Matching compares enquiries with these details, so accuracy saves your team time.
Is a lead the same as a booked client?
No. A lead is an enquiry from someone looking for support in your area. Several matched providers can see the same enquiry, and the person decides who to contact back. We do not guarantee a booking, a response, or a fixed volume of enquiries.
Do I need to be NDIS registered?
No, but your registration status is shown on your listing and some participants specifically search for registered providers. Unregistered providers can still list and be matched to self-managed or plan-managed enquiries.
How much does it cost?
Claiming and verifying your listing is free. The Connect plan is a flat monthly subscription that includes a set number of lead unlocks — see the comparison below for current pricing and inclusions.
Will listing guarantee me new clients?
No directory can guarantee that. Enquiry volume depends on demand in your service area, your capacity, and how complete your profile is. We only ask that your service area, funding types and contact details are accurate.
Can I cancel any time?
Yes. Connect is billed monthly with no lock-in contract — cancel from your dashboard whenever you like and you will not be billed again for the next cycle.
How do participants find me?
Participants and support coordinators search the public directory by suburb, service type and funding, or submit a "Get matched" request that we compare against your listed service areas and confirmed capacity.
Can I list if I am registered for only some supports?
Yes. State the supports you are registered for and the supports you deliver. People compare listings on exactly that, so a precise profile helps the right enquiries reach you.
What does the NDIS Commission expect of registered providers?
Registered providers are audited against the NDIS Practice Standards, must follow the Code of Conduct, have complaints and incident systems, screen workers in certain roles, notify the Commission of changes and reportable incidents, and meet audit requirements. Our guides to registration, audits and the Practice Standards explain each in plain English, and link to the Commission’s own pages.
Can unregistered providers deliver NDIS supports?
Yes, for supports that do not require registration, and only to participants who self-manage or plan-manage their funding. The Code of Conduct still applies, and the Commission recommends that unregistered providers have workers screened.
Where do I confirm the current NDIS price limits?
On the NDIS website’s pricing arrangements page, which publishes the pricing schedules. The maximum prices apply to NDIA-managed and plan-managed participants. Confirm the current schedule there rather than relying on a figure elsewhere.
How should I reply to an enquiry?
Quickly, plainly and without pressure. Say whether you can help, in which area and on which days, when you could start, what it would cost and what happens next. If you cannot help, say so and point to where they might look. Our guide to responding to enquiries has a checklist.
What should I do if someone complains?
Acknowledge it, give a straight answer, act, and apologise where it is due. Threatening anyone, or discouraging a complaint, is against the law. The Commission’s expectations and the “four As” approach are covered in our guide to handling complaints well.