Hiring an independent support worker: what to ask and check

Published 12 October 2026 · Choosing providers · Source checked 12 October 2026

Some people choose to work directly with an independent worker rather than a larger provider. Here is what to look at first, and what to put in writing.

Why people choose independent workers

Working with an individual can mean more continuity, more say over who comes into your home and a more personal relationship. For some supports it can also mean a simpler arrangement than a large organisation.

It also means fewer built-in safeguards. A provider organisation usually handles screening, supervision, insurance, rosters and backup staff. With an independent worker, you or the person supporting you will often need to check these things directly.

Things to check before you start

Ask to see photo identification and proof of any qualifications they mention. Ask whether they hold a current NDIS Worker Screening Check, and understand that what is required can depend on the role and on who engages the worker. Ask for references from previous clients or employers and contact them.

Ask about insurance such as public liability and professional indemnity, and about first aid training and experience with your particular support needs. Ask for an ABN and how they invoice.

What to put in writing

Agree in writing the supports, hours, locations, rate and what happens if a session is cancelled or the worker is unwell. Say who does what if something goes wrong, and how either of you can end the arrangement. A one-page agreement is far better than none.

Check that the arrangement is allowed under how your plan is managed, and ask your plan manager or support coordinator how invoices should be handled so claims are paid without delay.

Know the limits

If you engage someone directly, there may be legal obligations around tax, insurance and workplace safety, and the arrangement may be treated differently from buying a service from a business. Get advice from the relevant official bodies before you start rather than after a problem.

The NDIS Code of Conduct applies to workers whether or not they are registered, and the NDIS Commission handles complaints. This is general information, not advice.

Signs worth pausing for

Slow down if someone will not show identification, will not put anything in writing, asks for cash with no invoice or asks for your NDIS portal login, bank details or myGov access. Be cautious if they pressure you to sign quickly, suggest you do not tell your plan manager or coordinator, or discourage you from speaking to anyone else.

None of these prove wrongdoing on their own, but a trustworthy worker will understand why you are asking and will not mind being checked. If something feels wrong, you can stop, talk to someone you trust and report it to the NDIS Commission.

Frequently asked questions

What should I check before I hire an independent support worker?

Ask to see photo identification and proof of any qualifications they mention, and ask whether they hold a current NDIS Worker Screening Check (what is required can depend on the role and on who engages the worker). Ask for references and contact them, ask about insurance such as public liability and professional indemnity, and ask for an ABN and how they invoice.

What should be in writing with an independent worker?

Agree in writing the supports, hours, locations, rate and what happens if a session is cancelled or the worker is unwell. Say who does what if something goes wrong and how either of you can end the arrangement. A one-page agreement is far better than none.

What are the warning signs when hiring a worker directly?

Does the NDIS Code of Conduct apply to independent workers?

Yes. The NDIS Code of Conduct applies to workers whether or not they are registered, and the NDIS Commission handles complaints.

Keep learning

Personal care and daily living supports: what to ask a provider: Help with showering, dressing, meals and the household is personal. These are the questions that help you set routines, protect your dignity and keep control.
Starting as an independent support worker: what to set up first: Working for yourself brings freedom and responsibility. This checklist covers the checks, paperwork and boundaries to get right before you take on your first client.
How to choose an NDIS provider: 12 questions to ask before you commit: A practical checklist for comparing providers, from how a service fits your plan to what happens when something goes wrong.
Registered or unregistered? What it means when you choose an NDIS provider: Registered and unregistered providers can both be legitimate, but the rules, checks and options for your plan are not the same. Here is how to think about the difference.

More in our NDIS updates and insights, our step-by-step guides, or the NDIS and aged care provider directory.

Official sources

Source checked 12 October 2026. Rules and guidance can change; verify current details with the responsible agency. How we write and check our guides.