Find support by language

Browse provider-supplied language information, then confirm the worker, fluency, dialect and communication method directly. A shared language does not prove interpreting credentials, cultural safety, specialist experience or current availability.

Start with the person’s communication preference

Ask the person how they want to communicate, which language or dialect they use in different settings and whether they prefer spoken, signed, written, visual or augmentative communication. Do not assume that a family member should interpret or make decisions. Communication preferences can differ for everyday support, health appointments, consent, complaints and complex choices. Record the preference in the service agreement and confirm the specific worker can meet it before the first appointment rather than relying on an organisation-wide language claim.

Understand bilingual support and interpreting

A bilingual support worker can make everyday routines and relationships easier, but being bilingual does not by itself make someone a qualified interpreter. Independent, credentialed interpreting may be important for assessments, legal or financial information, informed consent, complaints and clinical discussions. Ask who will book the interpreter, whether remote or in-person interpreting is appropriate, how confidentiality is protected and what happens if the preferred interpreter is unavailable. For Auslan, deafblind interpreting and other specialist communication, confirm the exact skill and accreditation needed.

Check cultural safety without making assumptions

Shared language can support rapport, but people who use the same language may have different cultures, faiths, genders, family roles and migration experiences. Ask the person what matters to them instead of expecting a provider to infer preferences from language or background. Discuss name pronunciation, gender preferences, food, personal care, community connections, significant dates and any past experiences that affect trust. A culturally safe provider should listen, avoid stereotypes, respond to feedback and respect the person’s control over private information.

Confirm funding, privacy and service terms

Interpreter, translation and accessible-information costs depend on the purpose, program and current funding rules. Confirm eligibility and prior approval with the responsible body before booking. Ask the provider for complete rates, minimum shifts, travel, cancellations, reports, interpreter charges and exit terms in writing and in an accessible format. Agree on who may receive information, what can be shared with family or coordinators and how translated records are stored. Recheck arrangements if the worker, interpreter, support needs or funding changes.

Plan accessible information and backup communication

Ask for service agreements, schedules, consent information and complaint pathways in a format the person can understand and use. Check that translated or Easy Read material is current and that the person has enough time to ask questions. Agree on a backup method for emergencies, technology failure or an unavailable interpreter, and record how staff should confirm understanding without speaking over the person or relying on unapproved family interpretation.

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Access & Interpreting

Official information in other languages

The NDIS and My Aged Care publish pages in these languages. Each links to the language page on this site, which has the agency links. Last confirmed 15 October 2026.

Helpful reading

All NDIS and aged care articles